Friday, April 17, 2009

iTunes iPhone Sync Crash

URL http://discussions.apple.com/thread.jspa?threadID=1890897&tstart=0

Issue: Hitting Sync on iTunes to sync iPhone results in crashes by
MobileSync & MobileBackup

Research:
Found that it is a common issue with firmware 2.2.1
Found a discussion with people having the same issue with no resolution.
Found a discussion with a resolution to the backup crash which
mentioned iPhone Configuration Utility (which I installed recently)

Solution:
So using information found on this post (http://discussions.apple.com/thread.jspa?messageID=8504951
) which mentioned reinstalling iTunes and made reference to the iPhone
config. utility (which I installed recently) this is how I solved the
problem:

The post mentioned deleting the following folders and reinstalling
iTunes:
/System/Library/Extensions/AppleMobileDevice.kext
/System/Library/PrivateFrameworks/DeviceLink.framework
/System/Library/PrivateFrameworks/MobileDevice.framework
/Library/Receipts/AppleMobileDeviceSupport.pkg

I made a backup of the Frameworks and deleted ONLY the Frameworks
from /System/Library.

Reinstalled iTunes and the Frameworks were recreated :-)

Opened iTunes, hit Sync and everything worked perfectly.

Outlook Express: 0x800c0133

So today I found out that this error is received when a DBX file
(probably Inbox) is corrupted or has reached the limit of 2GB.
Although OE is simple and does the job the problem is that once
messages are deleted the size of the DBX file(s) stays the same
resulting in these errors.

To resolve this error there are two options:

1. This one if for the basic user and easier to talk a person through
on the phone.
Information was found here: http://www.insideoe.com/files/maintain.htm#compact
- Create a new folder and move all emails to this folder
- Click on File and choose Work Offline
- Click on File, go to Folders and choose Compact All folders
# This step does take time as it goes through all folders including
the newly created one with all the emails
# If an error occurs, such as "cannot compact, folder in use", just
close OE, wait a second or two, then re-open OE and begin the process
again.

Working with Windows and supporting users you do learn new thing
everyday, never knew you could compact from the File menu! :)

Always did it the longer way as outlined in point two:

2. This is the more advanced way, I personally prefer this!!!
- Right click on Local Folders and choose Properties
- In the box that pops up, you will see information on the Store
Folder. You can click on the text, hit the Home button on the
keyboard, hold Shift and hit End on the keyboard
- Right click on the highlighted text and choose Copy
- Close OE
- Click on Start and go to Run
- Clear all text from this box and right and choose Paste
- Remove Inbox.DBX from the pasted text, put quotation marks at the
beginning and at the end of the text
- Hit the Run/OK button
- The window will pop up showing you all the files used in OE, the
name of the file is relevant to the name of the folder in OE
- Change the layout to Details and sort by size
- Look for any files that are close to or larger than 2GBs
- These file(s) could be the problem. Make a note of these files,
leave this window open and open OE
- In OE create a new folder or folders and move all messages from the
folder(s) that are bigger than 1.5GB to the new folders relevant to
the old ones
- Once the move is done, close OE
- Go to the OE store location, locate the old DBX file and rename them
- OE will not locate the old files and will automatically create new
ones

Friday, April 3, 2009

OS/X iSync + Nokia

So here's the plan, synchronise a Nokia E90's calendar + contacts to an Apple...sounds simple but as luck will have it OS/X iSync does not support the Nokia E90 unless a plugin is installed. The plugin is required for most of Nokia's new phones, the list of all applicable phones and the plugin download link can be found here: Nokia iSync Support

So thats the beginning, download and install the plugin, connect the phone, open iSync and add a new device, the scan will find it and allows you to add it and setup the scynchronisation options...

The other complication came in the way of Microsoft Entourage, iSync allows you to synchronise ONLY Apple Address Book contacts and ONLY Apple iCal entries. Entourage has a Sync Services preference setting that synchronises the Entourage Address Book with Apple's Address Book and synchronises the Entourage Calendar to iCal ... so once thats setup go back to iSync and choose the relevant Calendar and hit Sync :)